A. GENERAL TERMS
The website holigreen.gr is the online store, which is the online presence of the company, belonging to under the name: PINELOPI KATSANIKOU and which bears the distinctive title: “Holigreen Snacks and Flavors”, production and packaging of energy and protein bars, vegan, gluten free, without added sugar with 100% natural ingredients, which will henceforth be called “Company” or “Holigreen Snacks and Flavors”. The headquarters of the Company is located in Kordelio, N. Thessaloniki, on 11 Metamorphoseοs Street, Postal Code: 56334 with Tax Identification Number: 162502094 D.O.Y. Ionias Thessaloniki phone: 2310762512 and E-mail: firstname.lastname@example.org Responsible for processing and managing personal data is Ms. Pinelopi Katsanikou, who is also the owner of the Company.
The website holigreen.gr is provided by the e-shop of the same name and is available to both legal entities and natural persons strictly over 16 years of age, unless there is a clear consent of the parents or guardians of the minors, and who are capable of performing legal acts always within the framework of applicable legislation. In any case to the contrary, access and therefore use of the website will be expressly prohibited.
The customer who makes a purchase online does not have the right to request a return of the product purchased through our online store. In wholesale (B2B) partnerships, product returns are only made upon consultation with the company and under no circumstances are they accepted after 5 working days from the pricing of the products.
B. PROTECTION OF PERSONAL DATA
The Personal Data Protection Policy of Holigreen snacks and flavors.gr is the main point of reference, as all relevant information is provided with the use of data collected or provided by visitors/users on the Website.
C. RESTRICTIONS ON USE OF THE WEBSITE
- Prohibition of concealing the origin of information transmitted through the Website
- Avoid providing false or misleading information through the use of the Website
- Prohibition of importing and uploading on the Company’s website, elements that contain viruses, Trojan horses, worms, time bombs or other computer programming routines intended to cause damage, interference, eavesdropping or taking over any system, Website or Information or that infringes the intellectual property rights of others.
D. LIMITATION OF LIABILITY
The Company makes every effort to ensure that the information on the website is accurate, clear, valid, complete, correct and available. Under no circumstances, including this negligence, holigreen.gr is.responsible for any damage that may be caused to the public on the occasion of this use of the website.
The Company is also not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or delay of their execution, for any reason not due to its own fault such as force majeure or to fortunate events or events beyond its control. The company does not guarantee the exact time of arrival, nor the exact time of delivery of the products of each order. Transport companies cooperating with us have sole responsibility for transport and delivery.
Our company ensures and is responsible for any improper delivery of the customer/user’s order to the transport company, and from the delivery the risk is transferred to the buyer according to article 524 of the Civil Code.
The company informs the interested customer based on the data kept about the availability or non-availability of the products and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability, in which case it bears no further responsibility. .
It is expressly agreed that the Company is not responsible towards the user if for any reason the website is not available at a given time or for any period of time.
E. INTELLECTUAL RIGHTS
1) The entire content of this website, including texts, features, graphics and photographs, is the intellectual property of Holigreen Snacks & Flavors and is governed by national and international provisions on Intellectual Property. Therefore, any violation or use of it without the permission of the person who owns the rights of the website is considered illegal and the courts of Thessaloniki are responsible.
It is expressly prohibited to use, reproduce, republish, copy, store, sell, transmit, distribute, issue, execute, download, translate, modify in any way, partially or in summary, the content of the website and the services offered to this, without the prior permission of the Company.
It is therefore prohibited to sell, copy, modify, reproduce, republish or “upload”, transmit or distribute in any way, in whole or in part. The use of the website holigreen.gr by any user/visitor does not imply the transfer of any right of access to any aspect of the Services of in the form holigreen.gr of source code.
F. VISITORS’ OBLIGATIONS
Visitors/users of the Company’s website are required to take into account and comply with the relevant provisions of Greek, European and International Law and the relevant legislation governing telecommunications. In addition, visitors/users must refrain from any kind of illegal use of the content of the Network. Visitors/users assume full responsibility for any possible damage caused to the website due to their illegal actions.
Each user/member agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics.
He is obliged not to use the Holigreen Snacks& Flavors brand online store for:
a) sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal insult and harm to the Company or any third party or violates the confidentiality or privacy of any person’s information.
b) sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc.
c) send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements).
d) sending, posting, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party.
e) sending, posting, e-mailing or otherwise transmitting any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of equipment any computer software or hardware.
f) intentional or unintentional violation of applicable laws or regulations.
g) harassing third parties in any way.
h) collecting or storing personal data about other users.
G. SCOPE OF PRIVACY
In addition, it is expressly stated that the services of the Company’s e-shop are addressed to the general public, however they are not addressed to children and do not knowingly collect personal data from children under 16 years of age, unless there is the express consent of their parents or guardians
Finally, this website uses the SSL (Secure Sockets Layer) protocol, which uses encryption methods for the data exchanged between two devices, establishing a secure connection between them, through the Internet, which results in the protection of users’ personal data /members, as well as other sensitive data. Each user/member can recognize that he is in a protected connection by seeing the characters https:// and by the lock symbol that appears in the address bar of his browser.
H. ABILITY TO COMMUNICATE
A. ELECTRONIC PURCHASE STORE
Any order can be changed or canceled, up to the moment of execution, either by phone, 2310762512 or by e-mail (email@example.com), mentioning your order number. If your order has already been shipped, you cannot cancel your order.
In case that the products of your order wish to be returned to our company due to a defect or wrong delivery by our company, this return is only made after consultation with Holigreen Snacks & Flavors and if the relevant communication is made within 5 working days from the date pricing of the products for the cases of defective products, by phone at 2310762512 or via email at firstname.lastname@example.org at the address Metamorfoseos 11 Kordelio, 56334, Greece. In no case other than manufacturing defect or incorrect delivery, product returns to the company are not accepted.
The Company reserves the right to change prices without prior notice. The transport of goods is the responsibility of the customer.
1.1 Completion – Order Confirmation
After selecting the product or products he is interested in, the interested party is asked to choose their payment method.
The completion of the order through our online store is carried out by selecting “COMPLETE ORDER” and paying for the selected products (with the exception of the case where cash on delivery has been selected as the payment method, where the product is paid for at the same time as its delivery).
With the successful completion of the online order (payment of selected products or determination of their payment by cash on delivery) a message is sent to the user’s electronic address (email) which will notify that the order has been received, will list the products that have been selected and all the terms of the order (order no., full name, billing & delivery address, product details, amount paid or expected to be paid in case of choosing a payment method for this cash on delivery).
Upon delivery of the product, the legal documents (retail receipt) are attached.
It should be noted that the prices listed on our products include the Value Added Tax and shipping costs.
1.2 Order Tracking
The company reserves the right to modify the current prices of the products as they appear on its website and in the wholesale and super-wholesale price lists provided to third-party companies (customers) without being obliged to notify its users and customers in advance. Modifications and price changes take effect immediately, from their posting on the website. Every user who uses this website accepts these changes.
B. METHODS OF PAYMENT
2.1 Cash on delivery method:
With this specific payment method the amount of the order is paid when the courier employee delivers the package. Payment is made in cash, and users-members are reminded that there is an additional charge of 3 Euro regardless of the amount of the order, now at the legal rate of VAT. This charge may be changed without prior notice and concerns the cash on delivery service of the cooperating company transport company and not our company.
2.2 Payment by credit / debit / card
The company neither intervenes nor has anything to do with the electronic payment process followed, for which the banks are solely responsible and is not able to store or process credit card information.This means that every time the person concerned wants to buy a product , must re-enter the credit card number and explicitly declare that he is the owner of the card or makes legal use of it.
The company bears no responsibility in case of illegal use of credit cards. By entering the required credit card information, the interested party expressly declares that he has the legal right to use it.
By providing credit card information, the interested party consents to the binding of the amount of the offer and the debiting of his credit card.
In the event that the transaction, which is carried out through the credit card, is rejected for any reason by the issuing bank or the credit card network, the purchase cannot be made and another payment method must be chosen as an alternative.
2.3 Payment via PayPal:
Payment by PayPal is made under the strict terms of transactions imposed by the company PayPal.
C. TERMS OF DELIVERY
We offer shipping within Greece. Orders are shipped by courier and delivered within 2-4 business days. Shipping within Greece is free for all orders.
It is expressly defined and agreed herein that the deadline for withdrawal from the purchase made by the respective user/member through the Company’s online store, without specifying the reasons for withdrawal, is FIVE (5) calendar days.
The aforementioned period of FIVE (5) calendar days for the exercise of the right of withdrawal begins from the day after the day when the member user himself or a person indicated by him as responsible for receiving his products (different from carrier), obtain physical possession of the purchased products. In the event that he has ordered more than one product with one order and which are delivered separately, the deadline for exercising the right of withdrawal in accordance with the above begins from the day after the day that the user / member or any person he may have indicated to the Company as responsible for upon receipt of the products he acquires physical possession of the last good.
In order to exercise the right of withdrawal, the user/member is obliged to inform the Company of any decision to withdraw from the sales contract, either by phone (2310762512) or by email info@ holigreen.gr or by filling in the relevant SAMPLE WITHDRAWAL FORM. The use of the Form is not mandatory, however the declaration of withdrawal of the user/member must be communicated in writing or by another permanent means (e-mail).
E. USER/INTERESTED PARTY OBLIGATIONS
A necessary condition in order to comply with the above withdrawal period is the sending of the user/member’s declaration of exercising the right of withdrawal before the expiry of the aforementioned withdrawal period in accordance with the provisions herein. In this case, the user/member is obliged to return the product to the Company’s address, without delay and in any case within five (5) calendar days from the day on which the Company became aware of the written intention of the user/member to withdraw from the purchase of the product(s). The deadline is considered to have been met if the products are sent back before the expiry of the five (5) day deadline, with the cost of return being borne by the respective user/member unless otherwise agreed.
In the event that the Company’s product has been damaged or altered through the fault of the user/member, then the company is liable to compensate for any reduction in the purchase value of the product.
F. COMPANY OBLIGATIONS
In the event that the above withdrawal deadline is met, the Company will proceed to check the status of the received products. In the event that no damage or alteration occurs, the Company undertakes the obligation to immediately refund the money to the respective user/member, which will be carried out at the latest within five (5) days from the date on which the Company receives the products have been returned as defined above. The refund is made by crediting the bank account of the respective user/member unless something different is agreed between the contracting parties.
In addition, the returned product must be accompanied by all the necessary documents that the user/member has received upon receipt, otherwise the company will not receive them as long as it is agreed that the right of withdrawal has not been legally exercised and in accordance with the conditions of the present. In these cases the products are returned to you at your own expense.
Finally, in the event of a lack of agreed quality of the product and the existence of a real defect according to the relevant articles of the Civil Code (Article 534 et seq.), it is provided for either the replacement of the product with the care of the Company or the exceptional withdrawal of the user-member after telephone communication of with the Company. A necessary condition for exceptional withdrawal is that the user/member sends a photo of the product and the other documents that accompany the product to the Company’s e-mail.